Terms & Conditions


Terms & Conditions for online, telephone & face to face Counselling & Psychotherapy

All therapy requires a commitment from clients: to attend their appointment on time, to be willing to engage in dialogue with their therapist. Clients are fully responsible for their actions, decisions and behaviours, during, between and after therapy sessions. The contract of engagement in counselling/psychotherapy  is subject to acceptance by the client that the terms of use and the confidentiality and security policy have been accepted and understood.

Online Video or Telephone/VOIP Counselling & Psychotherapy

Clients are responsible for ensuring that they are in a suitable environment without interruption or noise for the duration of their appointment. Clients are advised to use headphones with a built-in speaker as this minimises disruption from outside noise and it helps minimise the risk of your interaction with your therapist being overheard.

Clients are responsible for ensuring that their electronic equipment is suitable for conducting online therapy and that their internet/broadband connection is suitable to conduct online therapy. Martina Fitzpatrick cannot be held liable for loss of service due to poor internet connection speeds, power loss or any equipment failure that prevent clients from attending their online session at the agreed time.

Martina Fitzpatrick accepts no responsibility for client’s telephone or computer systems, nor any technical difficulties occurring relating to accessing and using our services.

Sessions affected by technical difficulties or cancellations will be subject to a rescheduled session.

Security & Confidentiality

Clients using the services are responsible for the maintenance and protection of their own computer and for regularly updating their security software. Clients are responsible for making the necessary arrangements to ensure confidentiality from their end during sessions and afterwards where computers may be shared.

Clients and all users of our websites are not permitted to attempt to damage the site in any way through the introduction of viruses, Trojans, trolls, or any form of malicious or harmful technology. Details of any breach of this will be forwarded to the relevant authorities.

Limits to Confidentiality

Clients accept that there are limits to confidentiality. While the content of the sessions and the client’s identity is treated with the strictest confidence, this may cease should the client disclose criminal activity, child sexual abuse, or material which leads the therapist to believe that the client poses a threat to the safety of themselves or others or where the safety of a minor is threatened. In all instances where it may be necessary to break confidentiality the client will be informed prior to any action being taken. Clients accept that in the name of best practice therapists are required to attend regular supervision and that your identity will remain confidential.

Rescheduling appointments

Clients can reschedule appointments themselves by selecting the ‘reschedule appointment’ option in their confirmation email provided a minimum of 48hours notice is given.

Cancellations Policy

Sessions missed or cancelled with less than 48 hours’ notice will incur the full cost of the session.

Appointments & Payment

Appointments cannot be made unless they are paid for at the time of booking. Payment can be made using all major credit cards.